Refund & Return Policy

At fordbroncosuperdutysupplyco.com, we are committed to providing genuine, high-quality Ford spare parts that keep your vehicle performing at its best. We understand that sometimes a part may not be exactly what you expected, or a rare issue might arise. Our Refund & Return Policy is designed to be fair, transparent, and hassle-free — because your satisfaction is our top priority.

Please read the following guidelines carefully before initiating a return.

1. Return Eligibility Window

You have 30 calendar days from the date of delivery to request a return. After this period, we unfortunately cannot accept returns or issue refunds unless the part is covered by a specific manufacturer’s warranty.

2. Conditions for a Valid Return

To be eligible for a return, your item must meet the following conditions:

  • Unused & Uninstalled: The part must not have been fitted, mounted, or subjected to any attempt at installation.

  • Original Packaging: The item must be returned in its original, undamaged manufacturer packaging with all tags, labels, and seals intact.

  • Complete Accessories: Any included hardware, instructions, warranty cards, or installation kits must be returned with the part.

  • Resalable Condition: The part must be free of dirt, grease, scratches, or any markings that would prevent it from being sold as new.

Returns that do not meet these criteria will not be accepted and may be returned to you at your expense.

3. Non-Returnable Items

Certain items are strictly non-returnable due to safety and quality control reasons. These include:

  • Electrical Components that have been plugged in or had current applied (e.g., ECUs, sensors, alternators, starters, ignition modules, wiring harnesses).

  • Special Order Parts — any part specifically sourced or manufactured to your request, including non-stock items or custom-made components.

  • Fluids, Chemicals, and Aerosols (oils, coolants, spray paints, sealants) that have been opened.

  • Used or Salvage Parts.

  • Clearance, “Sold as Seen,” or Final Sale Items.

  • Software, Manuals, and Downloadable Products.

If you are unsure whether your item qualifies, please contact our support team before purchasing.

4. Restocking Fee

A 15% restocking fee will be applied to all non-defective returns to cover inspection, handling, and repackaging costs. This fee is waived if:

  • The return is due to an error on our part (wrong item shipped, mismatch with description).

  • The part arrived damaged or defective upon delivery.

  • You are exchanging the item for the correct part on the same order value.

The restocking fee will be deducted from your refund total.

5. Compatibility & VIN Verification

Ford vehicles often have variations even within the same model and year. It is the customer’s responsibility to:

  • Verify the OEM part number against your vehicle’s existing component.

  • Check all fitment notes provided on the product page.

  • Use our VIN Decoder / Fitment Assistance Tool or contact our support team for expert help before ordering.

Returns resulting from “part not fitting” or incorrect selection will be treated as standard returns and will be subject to the restocking fee and return shipping costs. We strongly encourage you to take advantage of our free VIN verification service — we are here to help you get it right the first time.

6. Return Process (Step-by-Step)

  1. Request Authorization: Contact our Customer Care team at info@fordbroncosuperdutysupplyco.com. Provide your order number, the part number, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number.

  2. Pack Securely: Repack the item in its original box with all materials. Do not write on or attach labels directly to the product packaging. Use an outer shipping carton to protect it.

  3. Ship Within 7 Days: The RMA is valid for 7 days. Ship the package using a trackable, insured shipping service to the address provided with your RMA. We are not responsible for parcels lost or damaged during return transit.

  4. Inspection: Once received, our quality team will inspect the part within 2–3 business days to confirm its condition.

7. Refunds

Once your return is approved after inspection, a refund will be processed to the original method of payment. You will receive an email confirmation.

  • Refund Amount: Purchase price minus any applicable restocking fee and original shipping charges (unless the return is due to our error or a defective item).

  • Processing Time: Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

8. Exchanges (Faster Resolution)

If you received the wrong part or a defective item and need an immediate replacement, an exchange is often the quickest solution. Once we receive and inspect the returned item, we will dispatch the correct replacement part at no additional shipping cost. Alternatively, you can place a new order for the correct part and request a full refund upon return of the wrong/defective part to avoid waiting.

9. Shipping Costs

  • Customer Remorse / Order Error: Return shipping is the customer’s responsibility. Original shipping fees are non-refundable.

  • Our Error / Defective / Damaged in Transit: We cover all return shipping costs. A prepaid return label will be provided, and your original shipping will be refunded in full.

10. Damaged or Defective Parts on Arrival

Quality is our promise. If your part arrives damaged or is defective out of the box, we will make it right immediately.

  • Inspect Immediately: Check your package upon delivery. If the box is visibly damaged, note it with the carrier before signing.

  • Report Within 48 Hours: Contact us within 2 business days of delivery with clear photos of the damaged item, packaging, and the shipping label. Failure to report within this window may affect the claim.

  • Resolution: We will offer a full refund (including shipping), a free replacement, or store credit — your choice. We will also arrange and cover the return pickup.

11. Warranty Information

All our Ford spare parts are backed by a minimum 12-month / 12,000-mile limited warranty (unless otherwise stated on the product page) against manufacturing defects. This warranty covers the part only, not labor, installation costs, or consequential damages. Normal wear and tear, misuse, improper installation, or use in racing/competition voids this warranty. For warranty claims, please contact us with your order details and a description of the fault. Genuine OEM parts may carry the original manufacturer’s warranty, and we will assist you in processing those claims whenever possible.